The Software Applications / Systems information relates to the installed applications or cloud based services that the company uses. These may be used locally via the users’ laptop / desktop or via the network. The customer relationship management (CRM) system the company uses for example is accessed through the internet, which easily allows users access anywhere they are with a good connection, including a mobile app for the CRM for access on the go. The software applications / systems works in tandem with our hardware / network infrastructure to help our workforce achieve their goals.